Here’s a link to the necessary update files with written instructions are below.
You can also call Star directly at 800-782-7636 and they can manage the update for you.
Causes: This can happen if because of power loss or a USB disconnect that occurred during a firmware update.
A bad USB connection or a problematic USB cable being used during a firmware update can also cause this problem.
Important Note: QLn printers using V68.18.0Z or earlier requires an intermediate step before loading the latest firmware.
You must first update the printer to V68.18.6Z before proceeding to the later versions.
Problem: Invalid firmware Meaning: Every time the software connects to the printer, it checks to make sure the firmware has not become corrupted, by asking the bootloader to return the CRC for the firmware and then checking it with a known value.
If the values are different, then the firmware has been corrupted.
Zebra provides many tools to help transfer the firmware over.If your Micro is still experiencing issues with connecting to the software after power cycling and restarting the software, here is another thing to look out for.For PC users, the Spooler portion of our software may interfere with the ability of the Micro to connect.If you are given the choice in between different model numbers, refer to the PCC number printed on the label on the bottom of the printer.A PCC number of R2D-1234656-999 corresponds to a Rx D model printers, for example.